Frequently Asked Questions
Q: What is supplied in the Apartments?
A: As well as towels and linen, we provide an initial supply of toilet paper, washing up liquid, dishwasher tablets, washing up sponges, bath mats, tea towels for your stay. When the initial supply runs out, guests are expected to buy their own. Please refer to our apartment overview page for more details
Q: Are towels and bed linen provided for our stay?
A: Yes, we provide bed linen and one bath towel and one hand towel for each person for your stay. If your stay is for longer than 7 nights we are happy to supply a change of towels and linen at no extra cost, if required.
Q: Can I take the towels provided to the swimming pool or lake?
A: We kindly ask that guests do not remove the towels from the Apartments. If you intend to bathe at the local swimming lakes or pools then please bring your own towels for this purpose.
Q: Wheelchair and disabled access?
A: Unfortunately the accommodation at Manorhaus is not suitable for wheelchair bound guests as all apartments are accessed via at least some stairs, for those with limited ability please ask and we will try to allocate a ground floor apartments (please note that there are still some stairs even for ground floor apartments)
Q: Do you have WIFI?
A: Yes, we have complimentary WIFI for our guests. Please note it is a complimentary service, we cannot make any guarantees regarding speed or reliability. So that all guests can use the WIFI without problems we ask that internet use is limited to general internet browsing only and of course updating your Facebook with pictures from your day. In particular the WIFI is not to be used for streaming films or tv programmes or downloading large files, excessive use may mean that the offending access code(s) will be terminated.
Arrival & Departure
Q: What are the check-in and check-out times
A: Check-in time is 16:00h (4pm)
Check-out time is 09:30h (9.30am)
Please let us know your expected arrival time in advance.
Q: Am I able to check-in early or check-out later?
A: Early arrival or late departure MUST be agreed by us in advance.
Where possible please plan your journey accordingly. We understand that some flights arrive early in the day, in this case it may be possible to allow an earlier check in depending on the departure time of the previous guest and whether any other person requires an early check in. If we are unable to allow an early check in you will be shown where you can store your bags and you can go into the village and arrange your ski hire or buy your lift passes whilst we are finishing off your apartment.
We regret that during winter high season no early check-in or late departure will be possible.
Q: What do I do when I arrive?
A: When you arrive, unless alternative arrangements have been agreed prior to your arrival (i.e. if you are arriving very late), could one of your party please come up to our apartment on the top floor and we will show you to your apartment.
Q: What do we do on the departure day?
A: Please let Dave or Vicky know what time you expect to be leaving on your day of departure as we like to say a personal good-bye to all our guests. Please leave your key(s) in the apartment.
Q: I've seen your apartments on booking.com but can I book with you direct?
A: Yes, in fact we prefer to deal direct with our guests so we can start to build up a relationship and answer questions or provide information before your arrival.
Q: Do you offer discounts for direct bookings?
A: Yes we do, however please note the cancellation terms for direct bookings are different to those cancellation terms provided on booking.com.
Q: How do I book with you?
A: Send your requirements, dates, number of people etc in an email to Vicky and Dave – firstname.lastname@example.org, or use the contact form on our website. We will get back to you as soon as possible but at least within 48 hours.
If you wish to accept the offer then please confirm by email and we will send you the details for the deposit (if applicable).
The booking is not confirmed until the deposit is received!
Q: Do you take a deposit?
A: For winter bookings a deposit is required. You will be informed of the deposit requirements by email.
For summer bookings of less than 5 nights a deposit is not required, although the cancellation conditions still apply.
Q: Do we need to pay a damage deposit?
For groups a damage deposit of 300€ per apartment, or 50€ per person, whichever is greater, is required. The damages deposit is required in cash on arrival and will be returned (minus any deductions) on departure. We expect all guests to treat the apartment and its contents respectfully. We understand that accidents happen (if this is the case please inform us ASAP), however deductions will be made for any malicious or negligent damage caused as well as for any excess cleaning required and the Apartment(s) will be inspected before you leave. Our decision of the amount of the deduction (if any) is final. If you look after the apartment and its contents and leave it in a reasonably clean and tidy state then we see no reason to make any deduction from the damage deposit.
Q: Do you offer a discount if I book multiple apartments?
A: Maybe. Depending on the time of year, how many apartments and duration of stay we may be able to offer some kind of discount.
Q: I've looked on booking.com but there is no availability, does this mean you are fully booked?
A: Not necessarily. It may be that we are showing no availability due to restrictions placed on booking.com e.g. Saturday change-over or minimum stay. Also not all apartments are available on booking.com. Just send us a brief email and we can let you know for sure.
Q: Do I have to stay Saturday to Saturday?
A: During summer time, no we have no set change-over day. The only restriction is a minimum 3 night stay.
During winter ski season, it will depend on the dates you want to stay. As a general rule we have a Saturday change-over with a minimum 7 night stay. However for last minute bookings or low season we may be able to be more flexible, so please do not hesitate to ask.
Q: Is it possible to add extra beds into any apartment?
A: Each apartment will sleep between 2 and 6 people. Unfortunately due to safety regulations we are unable to put additional beds (except for cots), mattresses or blow up beds into the apartments. For details of the number of beds in each apartment please see our website.
Q: What is your cancellation policy?
A: For bookings made on booking.com the cancellation policy specified on booking.com applies.
For direct bookings the following cancellation policy applies:
46 days or more before arrival: no charge
31 – 45 days: deposit
30 – 15 days: 70%
14 days or less: 100%
Q: How far are your apartments from the village?
A: Our apartments are just 350m from the centre of Söll (5 minutes walk)
Q: How far is the lift station from your apartments?
A: The lift station is approximately 1.3km from our apartments (approximately 20 minute walk). The nursery slope drag lift is 900m from our apartments (aproximately 10 minute walk). There is a complimentary ski bus which runs from the road just opposite the apartments as well as frequent ski buses through the centre of the village.
Q: What are the nearest airports?
A: Innsbruck, Salzburg, Munich.
Q: How do I get to Söll from the airport on public transport.
Bus from the aiport to the main station (Hauptbahnhof). Train to Worgl. Bus from Worgl to Soll (the oebb website will help you to plan your journey)
Bus from the airport to the main station (Hauptbahnhof). Train to Kufstein. Bus from Kufstein to Soll (the oebb website will help you to plan your journey)
Q: Can you recommend any transfer companies?
A: Four Seasons (from Munich or Innsbruck)
Andi's Taxi (from Salzburg)
Q: Is parking available on-site?
A: Yes parking is available. Parking is provided on a first come first served basis and it is not possible to reserve a parking space (except in extraordinary circumstances).
Provided that guests park with consideration of other guests, and depending on snow conditions, there is usually enough space for all vehicles to park.
If for any reason there is not enough space to park at Manorhaus there is a public car park less than 100m from Manorhaus (details will be provided in the arrival information document sent to you before arrival)
Q: How do I pay?
A: All payment information will be sent to you at the time of booking.
Q: Can I pay by card?
A: Unfortunately we do not have facilities to take payment by card. Payments must be made either by bank transfer or in cash on arrival.
Q: Can I bring my pet(s)?
A: We regret that pets are not allowed in the apartments.
Ski Information (lift passes, hire, buses etc)
Q: Do you offer discount ski hire?
A: Yes, we have a deal for Manorhaus guests with Snow and Fun. Manorhaus guests receive 25% off the ski hire list price. To claim this discount you just need to complete one ski hire card (provided in the apartment) for each person requiring ski hire. Your discount will be applied when you pay at Snow and Fun.
Q: Can I purchase discounted lift passes from you?
A: Unfortunately we are unable to offer discounted lift passes. However, keep an eye out for savings during low season dates and family ski week offers from Ski Welt.
Q: Where is the nearest ski bus stop?
A: The nearest ski bus stop is just outside the Hotel Modlinger about 100m from Manorhaus. A ski bus time table will be available in your apartment.
Q: Is there a ski storage room?
A: Yes, you will be shown the ski storage room on arrival. Please do not keep your skis, snowboards and snow sports equipment in the Apartment.
We ask that no ski or snowboard boots be worn inside the accommodation. In particular ski boots must not be worn on the stairs, please change out of your ski boots in the ski room.